Here are my problems

You know one thing I hate? People transferring their problems unto my shoulders. Example: you are walking down the street all innocently and someone stops you and ask you where this restaurant is. You have no clue and say so and then they just stare at you. You mumble 'sorry' and then they start explaining how the restaurant is supposed to be on this street but they can't find it and they are late and bla bla bla. All the while you are standing there, trying to looking compassionate, but you feel trapped and guilty because you can't help them. And like that, they've made their problems yours! A complete stranger. You didn't offer your help, they interrupted your brisk walk to your destination. And as much as you wouldn't mind helping them out if you could, you can't. So why can't they just say "oh well thank you" and let you go? Why do they have to hold on to dear life to you as their savior? Maybe I'm the one who's too sensitive in feeling like now i have to find a solution for them. But nonetheless.

And when I was receptionist (and still occasionally am, when the current receptionist is absent) i felt the same way. When people called and needing to speak to a certain person urgently, and that certain person is not at their desk, it is suddenly your responsibility to get up, go to their desk, walk around, look in the caf, open the bathroom stalls one by one to find them for them. (ok i'm kidding about the bathroom...) Is it just me? Why can't I just say "well I'm sorry they are not there, i'll give him the message". No, i have to do everything in my power to solve this problem as it became MY problem since you're using me as a tool to solve it. I really hate it. But I'm wondering if I shouldn't be hating myself for caring so much. Maybe eh?

Customer Service

You want to know something that bugs me? Bad customer service. I face it on a daily basis at work. I’m a purchasing rep so I deal with distributors who don’t give a shit about me. A lot of my rep from my different suppliers are completely incompetent. They will often answer a question by giving me a phone number to call (instead of finding the answer themselves). I loathe it. I’ve always worked in customer service. My current job is the first one where I’m never directly in front of clients. I mean, I’ve met a few, I talk to a lot of them over the phone and I definitely write a lot of emails to all of them. But it’s still not the same as serving them food, you know? And I feel like I’ve got costumer service down to a T. I always take my customer’s need in consideration and I always try to meet them at the best of my capacity. We have clients who request ridiculous things all the time and I do it. I send quotes after quotes to clients who never ever answer me and I have to follow up to finally get a “thanks but no thanks” answer, making all my work irrelevant. But I do it because that’s how you make money. That’s how you gain people’s trust and loyalty. If you screw people over, they’ll screw you over first chance they get. And I feel like I do all these things for my costumer but I rarely get it back! I appreciate so much a particularly friendly waiter or a clerk that gives me pertinent recommendation. I give them an extra smile because I know how hard they work and how little they get back from it.