Customer Service

You want to know something that bugs me? Bad customer service. I face it on a daily basis at work. I’m a purchasing rep so I deal with distributors who don’t give a shit about me. A lot of my rep from my different suppliers are completely incompetent. They will often answer a question by giving me a phone number to call (instead of finding the answer themselves). I loathe it. I’ve always worked in customer service. My current job is the first one where I’m never directly in front of clients. I mean, I’ve met a few, I talk to a lot of them over the phone and I definitely write a lot of emails to all of them. But it’s still not the same as serving them food, you know? And I feel like I’ve got costumer service down to a T. I always take my customer’s need in consideration and I always try to meet them at the best of my capacity. We have clients who request ridiculous things all the time and I do it. I send quotes after quotes to clients who never ever answer me and I have to follow up to finally get a “thanks but no thanks” answer, making all my work irrelevant. But I do it because that’s how you make money. That’s how you gain people’s trust and loyalty. If you screw people over, they’ll screw you over first chance they get. And I feel like I do all these things for my costumer but I rarely get it back! I appreciate so much a particularly friendly waiter or a clerk that gives me pertinent recommendation. I give them an extra smile because I know how hard they work and how little they get back from it.

The Title

Ok. So you might wonder (or not!) what the title of my blog mean. Well aside being an awesome song, it's always a reality for me. I love California and i dream of living there. Now this dream started when i was really young, naive and disillusioned that i would move to LA and become an actress (yes, I've wanted to become an actress for many years and took my craft very seriously). I'm a bit less young, a tiny bit less naive but still disillusioned now. I understand that i will not win an Oscar. However, California is still my favourite state. Now, I know I've barely been to the States and therefore shouldn't pick favorites but i can't help it. It's nice and warm there and it feels like the place you go for your dreams to come true. I've actually went to California for the first time last year and it was everything i knew it would be. Santa Monica is a dream and I love the ocean (starring at it, not swimming in it as it was way too cold). I've always been really into nature but i used to go in the woods. I still love the woods, but there's something about the immensity of this water that just takes my breath away. I can just sit on the sand and stare at the water for hours. You feel tiny in comparison and it puts things back in perspective.

Another important bit of information about me is that i hate the cold. Loathe it. And yet I've lived in freezing Montreal, Qc my whole life. I do not respond well to -30 Celsius. I have dry itchy skin due to the snow and wind and extremely bad circulation in my fingers and toes. People sometimes say a state like California can be depressing as there is no change in season, no leaves falling, no snow, no spring. A perfect summer day everyday. You know what? I think i can deal with that...

Here goes nothing...

As a little girl, I could never really hold a diary. I never really figured the point. I mean, i think my thoughts, what's the point of writting them down of no one else but me reads them? I mean, I'm aware of them as I thought them. If seemed like too much work with too little rewards. I did own some diaries. I had those with a lock on it and a key you keep. Yeah...Everybody wants little girl to keep diaries. And with reflection, I probably think i should have kept one. It would have helped with my writing as I dreamed of writing, a long time ago. As you can see, that dream was a long time ago and I now write like a sailor speaks!

My mother always wanted me to write as she kept saying "you have such great imagination". Yeah, so? Imagination is great but it doesn't get you much places if you don't have the talent to carry it. I don't think i was meant to be a writer. I write weird. Like people talk. Not like writing talk. Probably because i talk a lot. Yeah, if you know nothing about me, you know i talk a lot. I was called verbal diarrhea once, in high school...by a teacher. Yeah, that was an humiliating moment... But it's ok, he was a math teacher and he was young and cute so i forgave him.

So anyways, the conclusion is i'm not much of a writer, but i like babbling. So i figured a blog would be good for that. Maybe make the people around me happier since I'll babble less after writing things down. i'll introduce myself a little later, for now all you shall know about me is that I babble a lot!